Wayne Fazackerley trading as Frags4u
2 Queens Road, Southport, PR9 9HN, United Kingdom
support@frags4u.com
1. Information we collect
- Identity and account information, including name, username, email address, country and authentication records.
- Order and billing information, including products, configurations, prices, renewal dates, invoice and payment-provider references. Frags4u does not receive or store your full card number.
- Service information, including server identifiers, settings, resource allocations, operational events, backups and support history.
- Technical and security information, including IP address, login/session records, browser or device information, request logs, audit events and fraud or abuse indicators.
- Communications, including support tickets and messages you send us.
- Customer content stored on your server, where processing is necessary to host, back up, secure or support the service.
2. Why we use it and our lawful bases
- Contract: to create and authenticate your account, take orders, process renewals, provision and manage servers, provide billing and support, and deal with cancellation.
- Legal obligation: to maintain tax and accounting records, respond to lawful requests, protect statutory rights and meet regulatory duties.
- Legitimate interests: to secure our platform, prevent fraud and abuse, investigate incidents, maintain reliability, improve services and establish or defend legal claims. We balance these interests against your rights.
- Consent: where required for optional marketing or non-essential cookies. You may withdraw consent at any time.
We do not use solely automated decisions that produce legal or similarly significant effects, except fraud or security controls necessary to decide whether a transaction or activity can safely proceed; you may ask Support for human review.
3. Who receives information
We share only what is reasonably necessary with service providers supporting payment processing and merchant-of-record services (including Stripe), hosting and network infrastructure, game-server nodes, email delivery, customer support, security, backups and professional advice. Providers act under contractual or legal duties. We may disclose information to authorities, courts, rights holders or affected parties where legally required or reasonably necessary to protect rights, users or infrastructure.
Payment-provider privacy terms also apply to information collected directly on their checkout pages. Stripe’s privacy information is available at stripe.com/gb/privacy.
4. International transfers
Some providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, we rely on UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or another lawful safeguard. You may contact us for information about the relevant safeguard.
5. Retention
We retain account, contract, invoice and transaction records normally for six years after the relevant transaction or relationship ends, reflecting tax, accounting and legal-claims requirements. Support records are normally retained for up to six years where relevant to service history or disputes. Routine technical logs are normally retained for up to 12 months, although security evidence may be kept longer where necessary. Server content and backups are deleted after service termination according to the operational deletion schedule, except where retention is required for security, legal claims or law. We delete or anonymise information when it is no longer required.
6. Cookies and local storage
We use essential cookies and browser storage for authentication, security, checkout state, language and interface preferences. These are necessary to provide the requested service. We will request consent before introducing non-essential advertising or analytics cookies where the law requires it.
7. Security
We use access controls, dedicated service identities, encryption where appropriate, audit logging, backups, monitoring and restricted administrative access. No system is completely secure; please use a unique password and report suspected compromise immediately.
8. Your rights
Depending on the circumstances, UK data-protection law gives you rights to access, correct or erase information; restrict or object to processing; receive portable information; withdraw consent; and complain. Some rights are limited where information must be retained for legal obligations or claims. Submit a request through Support. We may need to verify your identity.
You may complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, although we would appreciate the opportunity to address your concern first.
9. Children
Frags4u accounts and purchases are for people aged 18 or over. We do not knowingly offer customer accounts to children. Contact us if you believe a child has provided personal information.
10. Changes
We may update this policy to reflect legal, security or service changes. Material changes will be highlighted on the website or communicated to account holders where appropriate.